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Amy M- Gardner, Leadership, Original Content Amy M- Gardner, Leadership, Original Content

7 Tips to Turn Around a Disappointed Client

Whether you’re an accountant, attorney, bus driver, business owner, or teacher, you have clients.  Next week we’ll focus on how to keep those clients happy.  At some point, though, no matter how hard you try, you will inevitably disappoint and even lose clients, whether for a reason you can agree with (maybe they need a service you can’t provide) or one you can’t (they aren’t happy with the services you’ve provided).  How you treat disappointed clients not only reflects on you and your business, but also can impact whether they come back and what they say about you to others.

Here are seven tips to turn around a disappointed client, and to make sure even those who leave say good things about you.

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Original Content, Performance Review, Professional Development Original Content, Performance Review, Professional Development

Is your annual review approaching?

Performance reviews are just around the corner in many firms and organizations. We often hear that people are “too busy” to prepare for their review. That’s like saying “I was so busy packing for vacation that I didn’t have time to book a plane ticket.” Your review may be the one time all year when you and your boss both carve out time to sit and talk about your career.

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Amy M- Gardner, Anxiety, Goal Setting, Habits, Original Content Amy M- Gardner, Anxiety, Goal Setting, Habits, Original Content

10 Strategies to Keep Productive & Positive During a Crisis

Almost exactly 6 months ago — March 26 — we shared these 10 Strategies to Keep Productive & Positive During a Crisis. We’ve since heard from many readers how helpful they’ve been, so we’re sharing them again today in case you missed it the first time or could use a reminder.

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Mastermind, Original Content, Professional Development Mastermind, Original Content, Professional Development

ApochroMinute 30: 1/3

In this week’s ApochroMinute, we encouraged you to pause, reflect on the last few months, and consider what you want to do with the 1/3 of 2020 that remains. To get you started, here are some questions to spur your reflection. We hope you’ll do more than just reflect, though. We hope you’ll use these a few or all of these questions to launch your forward progress.

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accountability, Amy M- Gardner, Career Rebound Bootcamp, Career Resiliency, Future in Focus 2020, Mastermind, Original Content, Professional Development accountability, Amy M- Gardner, Career Rebound Bootcamp, Career Resiliency, Future in Focus 2020, Mastermind, Original Content, Professional Development

Career Lessons from [Virtual] Adult Summer Camp

Recently I got to attend Heather Hubbard’s Summer Camp, a one-of-a-kind, three day virtual event that fulfilled Heather’s promise for attendees to leave “inspired, replenished, and refreshed.” (I was honored to also get to lead a workshop on career resiliency and career planning when circumstances are out of your control.) The event included several career lessons worth repeating, and these four may be especially helpful as you look forward to the rest of 2020.

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Amy M- Gardner, Coaching, Goal Setting, Leadership, Mastermind, Original Content, Professional Development Amy M- Gardner, Coaching, Goal Setting, Leadership, Mastermind, Original Content, Professional Development

2020 Has Really Been Something...Embrace Support

*OK, so maybe I’ve never had a direct conversation with TV character Leslie Knope of “Parks and Recreation." Or with Amy Poehler. But I’m pretty sure if I could, they’d both be in favor of masterminds. And, as we know, waffles.  

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